About Job

We are looking for a Front Office Executive to join our team at Ankuram IVF. The ideal candidate will act as the first point of contact for patients and visitors, ensuring their experience is welcoming, efficient, and professional. This is an entry-level role designed for individuals with 0-1 years of experience, including freshers, who are enthusiastic about building their careers in front office management. Responsibilities: 1. **Greeting Patients and Visitors**: Welcome patients and visitors with a friendly demeanor, ensuring they feel comfortable and cared for upon arrival. 2. **Appointment Scheduling**: Efficiently manage patient appointments by coordinating schedules, confirming bookings, and addressing rescheduling requests. 3. **Handling Inquiries**: Respond promptly to telephone calls, emails, or in-person inquiries regarding clinic services, policies, and procedures. 4. **Reception Desk Oversight**: Maintain an organized reception area, ensuring it remains clean, professional, and functional at all times. 5. **Data Entry and Record-Keeping**: Accurately input patient information into electronic medical records systems, ensuring confidentiality and compliance with data protection regulations. 6. **Billing Assistance**: Collaborate with the finance team to support billing processes and provide patients with any necessary guidance on payments or invoices. 7. **Administrative Tasks**: Handle general administrative duties such as courier management, inventory tracking for office supplies, and support for internal teams when required. 8. **Problem Resolution**: Address and resolve minor issues faced by patients, escalating complex cases to the appropriate departments if necessary. Required Skills: - Exceptional verbal and written communication skills to interact effectively with diverse patients and stakeholders. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) to perform basic documentation tasks. - Strong organizational and time-management abilities to handle multiple responsibilities efficiently. - Friendly and empathetic personality suited to a patient-facing role. - Basic understanding of data entry and record-keeping practices. Preferred Attributes: - Previous exposure to customer service roles or hospital/clinic environments is advantageous but not mandatory. - Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail. - A proactive mindset with excellent problem-solving skills to address challenges as they arise. Work Environment: The position is based at Ankuram IVF and requires physical presence to oversee day-to-day operations at the reception desk. This is a full-time role that demands consistent availability during clinic hours. Why Join Us? At Ankuram IVF, we believe in creating a supportive and growth-oriented work environment. As a Front Office Executive, you will play a crucial role in shaping the patient experience and contributing to the overall success of our clinic. This is an excellent opportunity for freshers or early-career professionals to learn, grow, and make a meaningful impact in the healthcare industry.

Responsibilities

Assist in daily operations and contribute to team projects.
Collaborate with senior team members to develop innovative solutions.
Perform data analysis and provide actionable insights.
Ensure timely completion of assigned tasks and meet deadlines.

Requirements

Strong communication and interpersonal skills.
Basic understanding of industry-relevant tools and software.
Ability to work independently as well as part of a team.
Problem-solving mindset with attention to detail.
Eagerness to learn and adapt quickly in a dynamic environment.
Proficiency in MS Office or equivalent productivity tools.
Knowledge of basic principles in the field of interest.
Ability to manage time effectively and prioritize tasks.
A positive attitude and a willingness to take on challenges.

Bonus Points

Experience with internships or volunteer work related to the role.
Familiarity with advanced tools or platforms used in the industry.
Certifications or additional training in relevant areas.